Premier Personal Online Banking Tips

Below you will find helpful tips and resources to guide you through some of the features available in Premier Personal Online Banking. If you need further assistance please contact our Personal Online Support.

Premier Personal Online Banking Enrollment Instructions

Please follow the instructions below to guide you through the enrollment process. If you encounter any questions during the enrollment process, please contact your local branch or our Customer Care Center at 1-877-272-3678.

Download the Enrollment instructions here.

Changing Your Authentication Image

Follow the steps below to change the image you see when logging in to Premier Personal.

  1. From the Premier Personal dashboard, select “Options” from the top of the screen
  2. Scroll down to “Set Security Data” and select “Edit”
  3. Under your current image, select the link that says “Change Image”
  4. Select a category to search for new images. You may click on “More Images” to see more images in the category you select
  5. To select, double click on the image
  6. Type in a new Authentication Pass Phrase or leave your current phrase.
  7. Select “Submit”

Creating Nicknames For Your Accounts

Follow the steps below to create nicknames for your accounts.

  1. From the Premier Personal dashboard, select “Options” from the top of the screen
  2. Scroll down to “Account Nicknames” and select “edit”
  3. Select the box next to the accounts for which you’d like to create a nickname
  4. Type in your nickname and select “Submit”

Please note: Nicknames created for SMS text-based Mobile Banking are different than nicknames that appear in web-based Mobile Banking and in Premier Personal Online Banking. For example:

Premier Personal Online Banking: Nicknames created using the instructions above will appear in Premier Personal Online Banking.

Web-based Mobile Banking: Nicknames created using the instructions above will appear in web-based Mobile Banking.

SMS text-based Mobile Banking: Nicknames created from within the Mobile Profile section of Premier Personal Online Banking will only appear in SMS text-based Mobile Banking.

Viewing Your Transaction History

Click the links below for instructions on:

View Your Running Balance

Follow the steps below to view your running account balance.

  1. From the Accounts Dashboard, select the account from the List of Accounts for which you would like to view your running balance
  2. From the drop-down menu in the Transaction Activity section choose to view your running balance by your recent transactions, previous statement, current statement, or current business day

View Your Running Balance

Follow the steps below to view your running account balance.

  1. From the Accounts Dashboard, select the account from the List of Accounts for which you would like to view your running balance
  2. From the drop-down menu in the Transaction Activity section choose to view your running balance by your recent transactions, previous statement, current statement, or current business day

Creating eAlerts For Your Account

Follow the steps below to set up an eAlert.

  1. From the Premier Personal dashboard, select “eAlerts” from the top of the screen
  2. Select “Checking and Savings”
  3. Select “Setup New Alert”
  4. Select the type of alert you’d like to receive and click “Next”
  5. Complete all sections for the alert you’d like to establish
  6. Select the method of delivery, Email or Mobile*, in the "Send To" dropdown box
  7. Complete the appropriate sections; either email address or mobile phone number and mobile phone carrier. Be sure to include your area code if you choose text alerts. Click “Finish”

Please note: Alerts must be established individually for each account.

*Your mobile phone carrier's text messaging charges may apply.

Setting Up Scheduled Transfers

Follow the steps below to create a scheduled transfer.

  1. From the Express Transfer widget of the Premier Personal dashboard, select the “Advanced Scheduled Transfers” link
  2. Select the account from the drop down box from which you’d like to create a recurring transfer
  3. Select the account from the drop down box into which you’d like to create a recurring transfer
  4. Choose the frequency of the transfer
  5. Input the amount of the transfer
  6. Select the start date of the recurring transfer
  7. If you are scheduling a recurring transfer, enter the number of times this transfer should occur. You may enter “999” to schedule an indefinite recurring transfer
  8. Select “Submit”

Sign Up For eStatements

Follow the steps below to sign up for eStatements.

  1. From the Premier Personal dashboard, select “Options” from the top of the screen
  2. Scroll down to “eStatement Enrollment” and select “Edit”
  3. Click the box next to the account which you would like to convert to an eStatement
  4. Type in your email address to confirm
  5. Click on the eStatement Disclosure link to view the disclosure.
    You must click on this link in order to accept the terms and conditions
  6. Click the box next to the eStatement disclosure link
  7. Select “Accept”

Sign Up For Personal Bill Pay

Follow the steps below to sign up for Personal Bill Pay.

  1. From the Premier Personal dashboard, select the “Bill Pay” tab
  2. Verify or enter your information in the fields presented and select “Submit”
  3. Read the terms and conditions and click on the “Accept” button
  4. Click on the “Get Started” button
  5. Choose the various categories to begin setting up your payees

Sign Up For Mobile Banking

Follow the steps below to sign up for Personal Mobile Banking.

  1. From the Premier Personal dashboard, select “Options” from the top of the screen
  2. Scroll down to “Mobile Banking Profile” and select “Enroll Now”
  3. Read and accept the mobile banking terms and conditions
  4. Select your mobile banking services (App-based, web-based, SMS text-based, or all three)
  5. Configure your mobile account by selecting your time zone, and the accounts you’d like to access
  6. Enter your mobile phone and select “Continue”
  7. Enter your activation code and select “Activate”

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