Contact Us

General Contact Information

Attention Former Panhandle State Bank, Intermountain Community Bank and Magic Valley Bank customers: Please visit to access contact information for your services.

Customer Care:   877-272-3678 email Customer Care
Monday - Friday, 7:00 AM - 7:00 PM
Saturday, 9:00 AM - 1:00 PM

Personal Account Support

For the Hearing Impaired - TTY:   844-883-0393 email Customer Care
Monday - Friday, 8:00 AM - 5:00 PM
Personal Online Support:   877-754-5074 email Online Services
Monday - Friday, 7:00 AM - 7:00 PM
Saturday, 9:00 AM - 1:00 PM
  •  Personal Online Banking    
  •  Personal Bill Pay    
Commercial Care:   877-305-7125 email Online Services
Monday - Friday, 8:00 AM - 5:00 PM
  •  Business Online Banking    
  •  Business Bill Pay    
  •  Treasury Management Product Support
ACH, Remote Deposit Capture, Wires,
Positive Pay
Columbia On-Call:   800-304-0050
Report a lost or stolen card:
    Visa Credit Card:   800-444-6938
    Visa Debit/Check Card:   800-472-3272
    ATM Card:   800-472-3272
Written Requests for information about the servicing of a Mortgage
or Home Equity Loan:
    Mail to:
Columbia Bank
Consumer Services
PO Box 2156
Tacoma, WA 98401-2156
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Columbia Bank Corporate Office

1301 A Street
Suite 800
Tacoma, WA 98402
  Mailing Address:
PO BOX 2156
Tacoma, WA 98401


Executive Administration

Melanie Dressel   President and CEO, Columbia Bank
and Columbia Banking System
Hadley Robbins   Executive Vice President,
Chief Operating Officer
Andy McDonald   Executive Vice President,
Chief Credit Officer
Dave Lawson   Executive Vice President,
Human Resources Director
Clint Stein   Executive Vice President,
Chief Financial Officer
Kumi Baruffi   Executive Vice President,
General Counsel

Do not send any personal information through email messages as it is not a secure form of communication