Current Announcements and Important Information for Online Banking Clients:
Thursday, July 17, 2008: Security Warning
West Coast Bank has been informed of a phishing e-mail scam that may have been sent to random e-mail accounts, some of which may include customers.
West Coast Bank will never e-mail customers and request confidential account information.
This scam targets users by sending emails that appear to be from an official Digital Insight source (for example, “Digital Insight Customer Care,” “Digital Insight Administration,” etc.), and is designed to trick the recipient into clicking a link in the e-mail for the purpose of acquiring sensitive data, such as passwords or financial information.
EXAMPLE OF REPORTED PHISHING E-MAIL
From: "customer-care@digitalinsight.com"
Date: July 16, 2008
To: Customer Subject: Attention - Important Notification!
Dear Administrator,
We inform you that your account is about to expire. It is strongly recommended to update it immediately. Update form is located here. However, failure to confirm your records may result in account suspension.Users should be advised to NEVER click links or install programs suggested in emails, even if the email appears to be from an official or familiar source. `Digital Insight will never send client emails containing links to download software or applications.
Users should be advised to immediately delete emails such as these, and be careful not to take the actions requested.
Please report suspicious incidents to spoof@wcb.com.
Questions, please contact Customer Support at 1-800-895-3345 or e-mail homebanking@wcb.com
Again, thank you for choosing West Coast Bank and Online Banking services.
Need Help with Internet Banking and Online Bill Payment?
If you need assistance with Internet Banking, Online Bill Payment or West Coast Bank products and services, please contact Customer Support at 1-800-895-3345, Monday through Friday 7:00 a.m. to 7:00 p.m. PST, Saturday 9:00 a.m. to 1:00 p.m. PST.
You may also e-mail homebanking@wcb.com (you will receive an e-mail response within 24 hours).
Help with Other Services and Products? Please Click Here
Previous Announcements:
Wednesday, June 25, 2008: Online Banking Email Notification Issue
We recently sent an email notification intended for clients who are not using their Online Banking accounts. However, the message erroneously reached some of our active Online Banking users. If you are an active Online Banking user, please disregard the email. We apologize for any confusion this may have caused.
Wednesday, June 3, 2008: Online Banking and West Coast Connect Maintenance
We will perform maintenance on June 3 from 6:00 p.m. until 9:00 p.m. Pacific Time. During this time, you will be unable to add, edit or delete scheduled transfers. All previously scheduled transfers and notifications will continue to process on time. Please arrange to submit transactions before or after this scheduled maintenance. Thank you for your understanding.
Tuesday, February 19, 2008: Online Banking Check Images
West Coast Bank is pleased to announce on Tuesday, February 19, check images will be available within Online Banking, under the Account Access option. Check numbers will be displayed as a blue “link” for easy viewing access.
Important Information for Online Banking Customers
Conveniently access Online Banking and Bill Payment in one easy step at this secure location: https://www.wcb.com/onlineserv/HB/Signon.cgi
- Add link to your favorites
- Directly access Online Banking
- Quick, easy, secure
- Be sure to visit http://www.wcb.com for updates and important customer information
Saturday, February 9, 2008: Online Banking Additional History Enhancement
Additional History: You now have account history back to April 1, 2007. To access the additional transaction history, select account access and scroll to the bottom of the page and select the history date range you wish to view under the More History option.
