Reporting Security Incidents

Reporting Phishing Incidents:

1. Report incidents involving West Coast Bank to spoof@wcb.com by forwarding the e-mail communication in its entirety.
2. Do not change or retype the subject line - this hinders our ability to properly investigate the incident and to report our results to law enforcement.
3. Delete phishing e-mail from your inbox and your trash bin folder after forwarding the e-mail to spoof@wcb.com.
4. If you have anti-virus or spyware detection software, ensure you have the recent updates and run those programs to detect any residual security threats to your personal computer.

Reporting ID Theft

If you suspect or have confirmed that your personal information has been lost or stolen, the Federal Trade Commission recommends 4 steps to get you on the road to recovery.

Step 1: Contact West Coast Bank

• If you do not recognize a financial transaction involving West Coast Bank, or suspect fraud activity, immediately call West Coast Bank at 1.800.895.3345.

Step 2: Protect Your Finances

• Contact the fraud victim assistance departments of each major credit reporting bureau and obtain a copy of your credit report (this is free to ID theft victims). Analyze the report and identify accounts you have not established.
• Request that your file be flagged with a "fraud alert tag" and a "victim's statement," which will limit the thief's ability to open new credit accounts.
• If you currently have ID Theft insurance you will be required to file a police report in order to place a fraud alert on your profile, which will remain in place for seven years.
• If the stolen information includes your driver's license or other government-issued identification, contact the agencies that issued the documents and follow their procedures to cancel a document and get a replacement. Ask the agency to "flag" your file to keep anyone else from getting a license or another identification document in your name.
• Monitor your financial statements on a monthly basis and report unauthorized activity to the appropriate financial institution.

Contact one of the major credit reporting companies below. Once done, the information will be shared with the remaining organizations.

Step 3: File a Police Report

You may need to file a police report in the town or jurisdiction where the theft occurred to dispute unauthorized charges and for any required claims.

Step 4: File a Report with the FTC

Fill out an online ID Theft complaint with the Federal Trade Commission at www.ftc.gov or call 1-877-ID-THEFT.

This enters your case in the FTC's "Consumer Sentinel" database, a nationwide list of ID theft cases, which can be used by law enforcement officers to find patterns and catch criminals.