Help

Help with Internet Banking and Online Bill Payment

If you need assistance with Internet Banking, Online Bill Payment or West Coast Bank products and services, please contact Customer Support at 1-800-895-3345, Monday through Friday 7:00 a.m. to 7:00 p.m. PST, Saturday 9:00 a.m. to 1:00 p.m. PST.

You may also e-mail homebanking@wcb.com (you will receive an e-mail response within 24 hours).

West Coast Connect

• Community Business Online Banking
  For information about Community Business Online Banking, please contact sbb@wcb.com or call Community Banking Support at 1-800-895-3345.
• Treasury Management Online Banking
  For information about Treasury Management, please contact tmsales@wcb.com or call our Treasury Management Sales Manager at 503-603-8052 or 1-877-TM-SALES (1-877-867-2537).

Help with Other Services

Please refer to the following customer service information for the various third-party vendors of this site:

• TurboTax -Customer Tax Services
• Consumer Info - Online Credit Reports
• Nationtax Online - Online Business Taxes
• PointSpeed - Business Purchasing
• Answer Financial - Home, Auto and Life Insurance
• HealthAxis - Health Insurance

TurboTax - Consumer Tax Services

Offers online tax preparation allowing customers to easily prepare and file federal and state tax returns without having to download any software.

Customer Service Number: 520-901-3240

Normal hours: 7:00 a.m. - 5:00 pm PST.

Web Site: www.intuit.com/support

Privacy
Intuit uses all tax return information only in accordance with applicable laws to provide the online tax preparation, electronic filing or other services for which a customer requests. Except as required to provide the customers with the products or services that one desires or as they otherwise consent or direct, Intuit does not disclose tax return information to third parties, nor does it use tax return information to market other Intuit or third parties' products or services.

Consumer Info - Online Credit Reports

Provides customers with instant access to their credit report online.

Customer Service Number: 1-888-893-1002

Hours: Monday to Friday, 8:30 a.m.-6:00 p.m. PST, 10:00 a.m. to 4:00 p.m., Saturday and Sunday PST.

Response Time: Within 24 hours.

Privacy
Consumer Info is committed to keeping individual interests principal and to maintaining the confidentiality of information about their users. They will not offer personal information about any user to a third party without the user's explicit consent or unless the user is referred to us by that third party. Consumer Info will never show information that has not been specifically authorized to release to other members. Consumer Info takes extra security measures to verify identities before a credit report is delivered to the customer.

Nationtax Online - Online Business Taxes

Nationtax Online offers commercial customers a simple, fast and accurate way to prepare, file and pay sales, income tax withholding, and other state and federal business taxes over the Internet.

Customer Service Number: 1-877-786-3453

Hours: Monday through Friday 7:00 a.m. to 7:00 p.m. CST.

E-mail: support@nationtax.com - Customer will receive an answer within 30 minutes.

Privacy
Nationtax Online will not sell any user information to any outside source and will not disclose any customer personal information unless acting under a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of Nationtax Online; (3) enforce the Nationtax Online Terms of Service; or (4) act to protect the interests of its members or others.

PointSpeed - Business Purchasing

PointSpeed, Inc. partners with leading companies serving the small and midsize business communities to provide their customers with one-stop shopping for all of the goods and services required to operate any commercial enterprise.

Customer Service Number: 1-800-276-8825

Hours: 24 hours a day/ 7 days a week.

Live Chat also available - Hours: Monday to Friday, 8:00 a.m. to 8:00 p.m. PST.

E-mail: CustomerService@pointspeed.com

Response Time: Within 24 hours of receiving a request during normal business hours.

Privacy
PointSpeed will use care in protecting confidential information to ensure that employees, agents or consultants do not disclose or make any unauthorized use of customer confidential information.

Answer Financial - Home, Auto and Life Insurance

Premier online insurance provider that offers customers the best rates available for their home, auto and life insurance needs.

Customer Service Number: 1-800-233-3028

Hours: 24 hours a day, 7 days a week 365 days a year.

E-mail: service@answerfinancial.com
Response time: Within 2 hours on weekdays.

Privacy
Answer Financial does not sell user information and only provides customer personal data to others when necessary for obtaining insurance quotes and to assist in getting the coverage the customer requested.

HealthAxis - Health Insurance

HealthAxis is an online pioneer in selling and servicing health insurance products underwritten by a variety of the nation's leading insurers and supported by leading health care provider networks, policy administrators and other partners.

Customer Service Number: 1-888-470-2121

Hours

E-mail: questions@healthaxis.com

Response Time: Within 24 hours.

Privacy
HealthAxis does not trade, rent, sell or share any information that a customer submits, from their medical history and coverage selections, to their name, address, phone and credit card numbers, unless a customer specifically authorizes them to do so. Nor do any of their carriers. Furthermore, HealthAxis utilizes the highest standard security precautions to protect and ensure customer privacy and total confidentiality. They allow a customer to obtain their InstantQuote anonymously. They encode all customer online insurance applications with state-of-the-art technology and enable each customer to create their own, password-protected "personal space" in which to store their application; view their policy; and send and receive their private communications with HealthAxis.